The future of parking payments: how omnichannel strategies transform customer journeys
Payment experiences across mobility services - from parking to tolling, EV charging, and transit - are evolving rapidly as consumers demand flexibility and convenience. Today’s travelers expect seamless options to pay online, in-app, or at unattended terminals, creating new challenges and opportunities. Delivering frictionless, secure, and scalable payment journeys is now essential for customer satisfaction and operational efficiency.
This session explores how omnichannel strategies are transforming the parking industry and the wider mobility ecosystem. We’ll highlight key innovations driving this change, including Dynamic Currency Conversion (DCC) to enhance international customer experience and unlock revenue potential, Multi-Currency Payments (MCP) to support global mobility, and store-and-forward capabilities that enable offline transactions in environments with connectivity challenges.
Attendees will gain actionable insights into the trends shaping payment strategies, the technologies enabling them, and the partnerships required to succeed. The discussion will focus on practical considerations for operators - from scalability and compliance to preparing for evolving customer expectations and regulatory requirements. Designed to be fully educational, this session provides a forward-looking perspective on how to future-proof payment experiences across parking and mobility.
Speakers
Christopher Octon is a global leader in unattended and digital payments serving as Senior Director of Unattended Payments in Europe at Planet. With 25+ years of international experience across payments, mobility, and transit technology, he has transformed how people move, pay, and interact with infrastructure worldwide.
Career Milestones
Led development of on-bus technology for 900 London buses in 2000 as Project Manager at Wayfarer Transit Systems
Served as President for North American operations, securing major contracts across key U.S. cities
Held senior leadership positions at 3C Payment, Flowbird, Cale Access UK, and Parkeon
Delivered flagship parking and transit solutions globally
At Planet, Christopher unifies payments, software, and mobility to create seamless customer experiences. His analytical mindset, commercial clarity, and partnership-driven leadership consistently deliver growth and operational excellence across diverse markets.
In his presentation, Christopher will explore technology, behavioral shifts, and market forces shaping next-generation unattended payment experiences and strategies organizations need to implement now to maintain competitive advantage.
